Organizations always seeking to
make right decision based on goals they are trying to achieve (Pohlmann, 2015).
One effective way is to highlight a full picture about the subject which can be
done by asking questions." If the question works, it must be a good
question" (Payne, 1951, p.3). That’s why it's imperative to slow down to
ask more and better questions. "You should steer a conversation by asking
the right kinds of questions, based on the problem you’re trying to solve"
(Pohlmann, 2015). There are four types of question to achieve different goals.
Consider these four types of questions - Clarifying, Adjoining,
Funneling, and Elevating- each aimed at achieving a different goals. The first
one is clarifying questions which used to get better understanding of what has
been discussed. The second type is adjoining questions which can be used
to explore the unknown related facts that are ignored. It helps to get broader
understanding of a problem or a subject. The third one is funneling questions
that allow searching deeper inside and reaching root cause of the problem.
Understand the bigger picture can be by using elevating questions by
highlighting bigger field to see the connections of problems (Pohlmann, 2015).
In recent years, people get the opportunity to ask and get answers of
verity topics from social media networking like Facebook and Twitter. According
to a study explored the phenomenon of using social media through a survey of
624 Microsoft employees, it shows that employees asked subjective questions to
their friends to provide specific responses.
"Twitter is a popular micro-blogging social
network and people ask and answer questions during their natural use of
Twitter" (Paul, Hong & Chi, 2011).
Asking question may not get the specific information a person want to
hear or delivered answer just contains wrong information. One way to get the
right answer is not interrupt the person while answering. Sometimes it is
useful to avoid ended-questions and replace it with open-ended questions to get
a clear deep answer. Finally, Use the Power of Silence to give the opportunity
to listen and understand the answer (Martel, n.d).
References
Paul S., Hong
L., & Chi E. (2011). Is
Twitter a Good Place for Asking Questions? A Characterization Study.
Payne, S. L. (1951). The Art of Asking questions. United
States of America: Princeton Legacy Library.
Pohlmann, T.
& Thomas, N (2015). Relearning the Art of Asking Questions.
Martel, M. How to Be
Amazingly Good at Asking Questions. Retrieved from:
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